Clear scope. Fair expectations.

1. Who you’re working with

These terms cover freelance website, app and automation services provided by Aahliyah Amerat. Your project agreement identifies both parties and includes my trading and contact address before you sign or pay. Contact: aahliyah@ambitiouspeace.com.

These terms apply alongside your signed project agreement. Any agreed project-specific changes must be written down. Mandatory legal rights take priority. Sending an enquiry or reading this page does not create a paid booking, and later website changes do not rewrite an existing agreement.

2. Agreeing the brief before payment

Before starting, we use your questionnaire and a conversation, or further conversations where needed, to confirm the purpose, audience, content, appearance and required features. The written brief records deliverables, exclusions, responsibilities, timing, price, payment stages and how we will check the finished work.

We both sign the project agreement, including a dated copy of these terms, before payment is requested. You receive a copy you can keep. Work begins only when the agreed payment, content and access are ready and the start date is confirmed. Any applicable consumer early-start permission is obtained separately.

3. Price and what is included

The introductory portfolio package is £250 for the agreed single-page website, enquiry questionnaire, private leads dashboard, notification setup, domain connection and handover. It includes one revision round. Shaping your supplied answers into page copy is an optional £50 extra. Other work is individually quoted.

Portfolio websites: the full agreed price is payable after signing and before the service starts. Larger builds: the usual starting payment is 50%, with the remaining balance linked to agreed milestones. Larger apps and complex projects may use a different payment structure. The exact amounts, milestones, checks and due dates are set individually in the signed project agreement.

The agreement confirms the total payable, including any applicable tax, before you sign. Domain registration, hosting, email accounts and other third-party subscriptions are your separate costs. Published monthly estimates are guidance, not fixed provider charges. No additional work or charge is added without your written agreement.

4. Your content and the timeline

You provide accurate final copy, suitable images, permissions to use them and the access required for the agreed work. You choose a person who can approve decisions and send consolidated feedback. Never send passwords through the public enquiry form.

The portfolio’s one-week turnaround starts on the agreed date once the essentials are ready. Your agreement records feedback deadlines. If material or feedback is delayed, we agree a revised available slot. Changes to scope or delays outside either party’s control may also require a revised date; I will explain their effect.

5. One revision round

After the first version, you send one collected list of adjustments within the agreed brief. For example, this might cover spacing, colour adjustments, image placement or edits to supplied wording. I make those adjustments as the included revision round.

A new visual direction, replacement brief, additional pages or features, substantial new content, or a further revision round is extra work. I explain the additional price and timing, and wait for written approval before proceeding. Correcting a failure to deliver the agreed work is not counted as your revision round.

6. Changing your mind or stopping the project

You can withdraw an enquiry without charge. A cancellation before the agreed service starts is handled under the signed project agreement and any applicable cancellation rights.

Once work starts, payments cover reserved capacity and work being carried out or delivered. They are not refundable simply because your preferences, plans or direction change. Work outside the agreed brief, or beyond the included revision, requires a new price and written approval.

If a project ends early, I assess what has been completed, what remains usable, unavoidable commitments and the circumstances at the time. Any refund, credit, rescheduling or other arrangement is decided reasonably on a case-by-case basis, subject to the signed agreement and applicable law. No fixed refund percentage is promised.

If illness, incapacity or another serious circumstance prevents me from continuing, I will take reasonable steps to provide the current paid-for work and available documentation. Any appropriate refund or other remedy is assessed against the work already completed and the legal rights that apply.

Nothing here removes remedies for faulty work, breach of contract or rights that cannot legally be limited.

7. If you are buying as a consumer

Consumer rights apply when you buy wholly or mainly outside your trade or business. For a qualifying online or off-premises service contract, you normally have 14 days from entering the contract to cancel. Email a clear cancellation statement to aahliyah@ambitiouspeace.com; you can use the wording below.

If you want work to begin during that period, I obtain your express request first. If you then cancel, you pay only the permitted proportion for services supplied. The right to cancel is lost after full performance only with your prior express consent and acknowledgement. Without early-start permission, work waits until the period ends.

Any refund due under these cancellation rights is made within 14 days of notification using the original payment method unless otherwise agreed. Digital content, where separately supplied, may require its own consent and cancellation information. None of this limits rights where services or content do not meet legal requirements.

8. Delivery and issues with the agreed work

I carry out the service with reasonable care and skill and check the agreed features before handover. We review delivery against the brief, including an enquiry test where applicable. You report issues with useful details, such as the affected page and what happened.

If the delivered work does not meet the agreement or a legal obligation, I will address it at no extra charge where required. Depending on the circumstances, other remedies may apply. Approval, payment or the end of the revision round does not waive those rights.

9. Maintenance and later changes

The build price does not include ongoing monitoring, backups, software updates, content changes, account administration or unlimited support. Your handover explains the setup and which responsibilities pass to you. You can manage it yourself or request a separate maintenance agreement.

For a later fault or change, contact me for a diagnostic review quote. We agree its scope and fee before investigation and agree any repair cost before repair work begins. There is no automatic maintenance subscription. If the investigation establishes a defect I am obliged to correct, the relevant diagnostic charge is waived or refunded and the required correction is made without charge.

Third-party outages, changed provider services, expired subscriptions and changes made by you or another person may need separately paid work. This does not excuse a problem caused by my own breach or remove rights that cannot legally be excluded. No website can be promised permanent uptime or compatibility with every future update.

10. Ownership, documentation and handover

Documentation is kept to a level appropriate for the size, stage and nature of the project. Depending on the build, this may cover structure, setup, services, dependencies, configuration, checks, known issues and completed or outstanding work. Secrets and private credentials are handled separately.

The project agreement states what source files, documentation and access form part of each milestone and final handover. Where reasonably practicable, the handover is prepared so another suitably qualified developer can understand the current state and continue the work. This does not guarantee another developer’s availability, fees, interpretation or completion date.

If a project ends early, access to paid-for work and available documentation is handled according to the project agreement, payment position, third-party licences and applicable law.

After full payment, ownership of original project-specific work I can transfer passes to you, with the agreed files and access. Your domain and service accounts should be held in your name. Third-party materials and open-source software remain subject to their licences.

I retain general know-how, pre-existing tools and reusable components. You receive a continuing, non-exclusive licence to use and modify any of my retained components included in your paid deliverable. Ownership does not include other clients’ materials or exclusive rights to general ideas.

11. Confidentiality and AI-assisted work

We keep each other’s non-public business information confidential and use it only for the agreed project. I won’t sell your brief, give your confidential ideas to another client, or show your project in my portfolio without your permission. The duty does not cover information already lawfully public, independently developed or lawfully received elsewhere; legally required disclosure may still be necessary.

I use AI-assisted tools for development and remain responsible for reviewing my output. We agree how confidential material may be handled, with only necessary information shared with approved service providers. Where your project involves processing personal data on your behalf, appropriate data-processing terms must be agreed before access.

12. Your business and responsibilities

You remain responsible for your business decisions, taxes and filings, rights to supplied content, and the accuracy and legality of your offers. I remain responsible for my own tax and legal obligations. This service is not legal, tax or regulated professional advice.

We agree any project-specific privacy, accessibility, security or regulatory requirements in the brief; mandatory duties still apply. A website or questionnaire cannot guarantee enquiries, sales, profit, funding or the suitability of every prospect. Results also depend on your offer, audience and how you use the site.

13. Responsibility and resolving problems

Each party is responsible for loss caused by its breach according to applicable law. I am not responsible for failures outside my reasonable control unless my own breach contributed to them. Nothing excludes liability for fraud, death or personal injury caused by negligence, or any responsibility that cannot legally be limited.

If something is wrong, email me with your project reference and the outcome you are seeking. I will acknowledge the complaint and work with you towards a fair resolution. If we cannot resolve a consumer complaint, I will provide relevant alternative dispute resolution information and say whether I will participate, where required.

English and Welsh law governs the agreement. Consumers retain mandatory protections and any right to bring proceedings in the courts where they live. For business clients, disputes are subject to the courts of England and Wales.